Monday, July 26, 2021

Leonardo’s Faces

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Celebrating Leonardo Royal Hotel Den Haag Promenade – 50 years of diplomatic mission

Behind the logo of the Vitruvian man, multiple employees ensure that the Leonardo Royal Hotel Den Haag Promenade provides excellent, customized, hospitality services to all.

Name: Bianca Nieuwenhuis
Nationality: Dutch
Function: Meeting & Reservations Agent
Department: Booking Office


When did you start working at the Promenade Hotel?
I joined the Promenade team in August 2017.


Have you always worked in the same department?
First, I worked in the Front Office department, for about 8 months. Afterwards I changed to the Booking Office team to develop further knowledge of individual & group reservations and meeting &
events.

What was the most remarkable (diplomatic) event you experienced? Why was this so remarkable?
A delegation from North-America in the beginning of 2020. It was a huge delegation including a VIP guest. We felt honoured they chose for the Promenade Hotel. A lot of different people/companies were involved in this delegation’s stay, and I was their main contact person from the hotel. It was such an experience!

What international habit, tradition or event that you have observed, appeals to you? Why?
The security guidelines from that specific Embassy – besides all preparations and the amount of security, they checked the hotel continuously. At the departure of the delegation, I received a
‘challenge coin’ of the Embassy as a big thank you for all my assistance.

What do you consider interesting about the international guests and events organized at the
hotel?

I like the variety of all guests; each guest contributes to the satisfactions of my job.

What is a(n) (international) habit that you find interesting?
During the preparations of the delegation, we found out that there is a difference between the security staff from the origin of the delegation and The Netherlands. They thought that all Dutch security staff also have a gun just like police, guess not!

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